Blog - Category

Last updated: July 13, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that some restrictions on veterinary practices have been lifted. We are now allowing a limited number of clients in our clinic, however, we still encourage clients to stay in their cars where possible for annual exams, vaccines, wellness exams etc. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us.
• Please discuss with the doctor when called during your appointment time if you wish to come into the building. This may not always be possible as there will be a limited number of clients in the building at one time as proper disinfection of exam rooms will have to be completed between appointments.
• If you are coming into the building, an assistant will come to get you and your pet and escort you to the exam room.
• Clients are required to use disinfection stations upon entering the building
• Masks are to be worn at all times while in the clinic and social distancing must be strictly adhered to in our exam rooms.
• If you have been ill with fever, headache, shortness of breath, trouble breathing, flu like symptoms or have travelled in the last two weeks, we kindly ask that you not enter our facility.
• Continue the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

5. OPERATING HOURS

We are OPEN with the following hours:

- Monday to Thursday: 8:00 am - 8:00 pm
- Friday: 8:00 am - 5:00 pm
- Saturday: 9:00 am - 1:00 pm
- Sunday: CLOSED

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Sunrise Animal Hospital