Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Behavioural issues can arise for many different reasons at any time during a dog’s life and potentially worsen over time. If you are concerned about your dog’s behaviour, our veterinarians can discuss potential causes for the behaviour and what we can do to help your dog.
How can behavioural counselling help my dog’s behaviour?
We adapt our lives to reflect our dog’s quirks and ease their behavioural issues. Sometimes, this is not enough and even a small behavioural change from yourself can make a big impact on your dog. At times, a combination of prescription medications and behavioural modification is required. Your veterinarian can help you find the perfect balance that works for you and your dog.
What happens at the initial dog counselling meeting?
Your veterinarian will gather information from you and find out the history behind the unfavourable behaviour. We will also ask about how you’ve adapted and approached this behaviour. Many times, it takes a combination of the owner altering their own behaviour, along with training to avoid the unfavourable behaviour. Any photos or videos would be highly recommended, as it may be difficult to recreate the behaviour in the appointment.
Will my pet insurance policy covers the cost of dog behaviour counselling?
Some pet insurance policies will cover behaviour counselling, the best option is to contact your insurance provider directly.
What can I expect after the consultation?
All experiences are different, however, it does take consistency and practice at home. At times, your veterinarian may refer you to a dog trainer to work on the specific behaviour or may recommend a prescription medication to assist. Persistence and routine are key to success.
With recent changes to restrictions on businesses, we are pleased to advise that some restrictions on veterinary practices have been lifted. We are now allowing a limited number of clients in our clinic, however, we still encourage clients to stay in their cars where possible for annual exams, vaccines, wellness exams etc. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us.
Please discuss with the doctor when called during your appointment time if you wish to come into the building. This may not always be possible as there will be a limited number of clients in the building at one time as proper disinfection of exam rooms will have to be completed between appointments.
If you are coming into the building, an assistant will come to get you and your pet and escort you to the exam room.
Clients are required to use disinfection stations upon entering the building
Masks are to be worn at all times while in the clinic and social distancing must be strictly adhered to in our exam rooms.
If you have been ill with fever, headache, shortness of breath, trouble breathing, flu like symptoms or have travelled in the last two weeks, we kindly ask that you not enter our facility.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Thursday: 8:00 am - 8:00 pm
- Friday: 8:00 am - 5:00 pm
- Saturday: 9:00 am - 1:00 pm
- Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!